I don't post every time I am on hold with a health insurance organization, but I do almost every time, so I figure I should this time, just so I have an approximate record of how often I have to do this.
Today, I'm trying to get the guy back on the plan we get through Health Connector (the Massachusetts exchange) because we cancelled the state plan I thought would save us money and would be taken by more doctors. (It turned out to be fairly expensive for us.) The automation said he does not qualify but obviously he does because he did before. My guess is that it's some mismatch between the state system cancelling his membership and not completing it and sending a notification to Health Connector.