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Tufts Health Direct call robot: Are you an existing member or—
Me: Existing
Robot: You are a pharmacy, is this correct?
Me: No
Robot: Are you an existing member or—
Me: Existing
Robot: You are a pharmacy, is this correct?
Eventually, the system forwarded me to OptumRX, even though my question wasn't about prescriptions.
At OptumRX, they explained that they only deal with prescriptions and forwarded me back to the insurance company.