John Naughton spoke about two kinds of tech incomprehensibility
1. Genuine complexity that's hard to explain, even when explained honestly, like the Meltdown exploit of predictive branching in CPUs, which affects a huge amount of computers.
2. Intentional obfuscation, or at least willful desire to not explain, as in "the sharing economy is so complex," "we can't control algorithms", etc.
He also mentions that Martin Luther discovered that pamphlets were cheaper than books because you could fold up a large piece of printed paper instead of paying for cutting several small pages and fastening them.
Apparently, he issued a challenge to the tech giants